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Introduction
Quality Management Introduction
Introduction
Focus of Quality
The Juran Trilogy
Quality Standards & Frameworks
Dimensions of Quality
The 8 Dimensions of Quality
Dr. Deming’s 14 Points on Quality
Total Quality Management (TQM)
Variability in Quality
Variability in Quality
Nonconformities
Cost of Quality (COQ)
Sampling in Quality
Introduction to Quality Sampling
Acceptance Sampling Methods
Acceptance Quality Limit (AQL)
Root Cause Analysis
Introduction
RCA Tools I
RCA Tools II
RCA Tools III
Statistical Process Control (SPC)
Introduction I
Introduction II
Introduction III
Process Capability
Process Capability Indices
Process Capability Indices II
Control Charts I
Types of Control Chart I
Types of Control Chart II
Quality Limits
Overall Equipment Effectiveness
Introduction
OEE Factors
Calculating OEE
CASE Study
Implementing OEE
Improving OEE
Six Big Losses
Equipment Calibration & Validation Process
Introduction
Outcome of a Calibration Exercise
Types of Calibration
Applicable Standards in Equipment Calibration
Basic Calibration Process
Qualification, Validation and Verification
Course Assessment
Diploma in Quality Management